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Online customer service enables utilities to improve billing systems and cut costs...
Computer Weekly   Apr 13 2004 1:18AM GMT
Toyota to Launch Online Customer Service in Thailand...
Miami Herald   Mar 23 2004 7:56PM GMT
Online customer service saves Scottish Water GBP18m in first year...
Computer Weekly   Mar 23 2004 4:35PM GMT
Rightnow's On-Demand CRM Service More Than 200 Million Online Customer Inquiries In 2003...
ContactCenterWorld.com   Feb 20 2004 2:10PM GMT
Survey: Online customer service improving...
Raleigh Business Journal   Jan 16 2004 8:31PM GMT
Survey: Online customer service improving...
Baltimore Business Journal   Jan 16 2004 5:37PM GMT